Sky+ app is the best way to discover and manage all of your Sky TV and movies. You can connect directly to your Sky+HD box in-home to browse all of our content, set downloads and recordings and manage your planner. You can also set downloads, recordings and series links when you’re out and about so you never miss a thing. Requirements: To use the enhanced features you will need a compatible Sky+HD box and have your device and Sky+HD box connected to the same broadband network either with a wired or wireless connection. Please see the Help section of the app for more details. In order to Record and Download programmes to your Sky+HD box you will need to register your Sky iD with the service at sky.com/remoterecord and simply follow the instructions. Smart Series Link and photo viewing are only available to customers with a compatible Sky+HD box. All recordings are FREE, however mobile network and/or Wi-Fi charges may apply. Help: If you need help with setting up or using the Sky+ app please go to our help forum sky.com/skyplusapphelp or contact us via firstname.lastname@example.org If you are having problems connecting your app to your Sky+HD box, please make sure that your Sky+HD box and iPhone/iPad are on the same WiFi network. If you have a dual band router, the Sky box and your device must be on the same WiFi band. For more advice and information please visit our help forum at sky.com/skyplusapphelp or contact us via email@example.com If you’re having issues with Remote Record or connecting the app to your Sky+HD box please visit our dedicated help pages; http://help.sky.com/tv/recording/remote-record-troubleshooting http://help.sky.com/articles/sky-app-on-apple-devices You can also email us if you experience any problems. Our email address is firstname.lastname@example.org The terms and conditions reflect recent changes to the app. Please read them carefully before using the app.