With the Bomgar iOS Rep Console, IT support technicians are able to remotely support desktops, laptops, or servers, allowing them to:
• Initiate a remote support session from an iOS device without requiring pre-installed software.
• View a customer’s or employee’s screen and control their mouse and keyboard.
• Work on multiple sessions simultaneously.
• Chat with end-users and other reps within a session.
• Invite other reps into a session to collaborate and resolve issues.
Note: The Bomgar iOS Rep Console works with existing Bomgar Remote Support installations, version 14.3 or above, that have trusted CA-signed certificates.