★★ ServiceTalk is the principal publication of the IT Service Management Forum (itSMF UK). Aimed at service management professionals using ITIL, ISO/IEC 20000, COBIT and similar frameworks and standards, it covers the topics that are most relevant to those managing the IT service delivered to the business. Regular subjects include continual service improvement; ITSM and cloud computing; service catalog; ITIL training; change, configuration and release management; service level management; and the business case for service management.
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