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Genesys CXA for iPhone

Free
iPhone / iPad
Genres:
  • Business
  • Productivity
I want this app
Download from AppStore

The Genesys CX Analytics (CXA) app for iPhone gives Genesys CXA users the power to view their IVR and contact center data on the go. This companion app for CX Analytics, powered by MicroStrategy, provides users mobile access to all canned and customized CXA reports. View call volume, task, voice user interface, and custom variable data over a period of time to analyze how callers are interacting with your Genesys Voice Sites. View Queue activity, Queue Statistics, Agent Activity and Agent Statistics data over a period of time to analyze contact center metrics.