ServiceBench is the industry leader in dispatching service calls and processing claim submittals to warranty administrators. Service providers who utilize ServiceBench may now access information in the field with the ServiceBench mobile app. Field technicians view their job queue, send and receive job status updates, get turn-by-turn directions to their jobs, and much more.
** Users must have a ServiceBench login and password to use the ServiceBench mobile app.
ServiceBench Mobile synchronizes in-field activities and warranty administration activities to keep everyone up-to-date with daily business operations, allowing you to spend less time in the office and more time doing the things you love.
Who knew managing your business could be so efficient! More Jobs. Higher Profits.
• View all open jobs or daily schedule
• Update job status
• Reschedule jobs on your device to update ServiceBench immediately
• Turn-by-turn driving directions
• Push notifications for specific events including technician arrival/departure, job assigned, job rescheduled, and job cancelled
• View all stored customer contact phone numbers with on-click calling capability
• Service History (part of expanded Entitlement Search results)
• Attach pictures to customer account
• Digital signature capture
• Problem Description and Service Explanation on Job Details screen
• Entitlement and warranty claims check from your device
• Flashlight utility function
• View/modify Parts Used
• Job details included on the Job Completion Signature Capture screen
Disclaimer: Continued use of GPS running in the background can dramatically decrease battery life.