“Feedback Management System” (herein after referred as FMS) is a key tool under Customer Experience Management. FMS helps an organization to put in place a continuous customer feedback monitoring process. The moment your customer experiences your service, FMS helps you to collect real-time and actionable feedback. Now, at a touch of a button, customers can tell you in a matter of seconds exactly what they thought of your service. FMS enables to quantify customer service thereby creating a measurement system to uniformly raise customer service levels to ultimately meet the set benchmark.
FMS application allows collection of customer feedback on a dedicated service touch point. The app, once launched on the iPad, will ask the user to enter his/her user credentials for activation and registration of FMS services. The free trial and complete subscription of FMS services can be taken directly from email@example.com.