Cheetah Mobile, built on the Cheetah Logistics Operations Optimization Platform (LOOP), is an app intended for use by end-customers utilizing the Cheetah logistics platform. An active subscription is needed.
Cheetah Mobile provides a data-rich and intuitive interface that is easy to navigate, provides enhanced access to information, and makes data entry faster than ever--resulting in improved efficiency, increased productivity, enhanced customer service, and higher profitability for Cheetah customers.
Cheetah Mobile connects field workers with dispatch, customer service, management, and customers, in real time, via two-way messaging, dynamic ETA updates, and POD verification including barcode scanning, signature capture, and photos. Field efficiency is further improved with voice navigation providing turn-by-turn directions driven by live pickup and delivery information. Finally, training is reduced and productivity is increased through an intuitive touchscreen interface that is standardized across all IOS devices and built-in help that reduces support calls.
Better Access to Information
Expanded route list and dynamic ETA visibility provide immediate access to route detail information, reducing the time needed to search for information
Color-coded side bars on route list provide at-a-glance stop status to allow for proactive route management
Barcode scanning provides instant order verification and item identification that can be fed into backend systems
Intuitive UI reduces keystrokes and promotes faster stop processing
Self-adjusts to current stop, reducing the need for driver intervention
Reduction in number of screens needed to convey complete route status and history
Saving history of past signers reduces time needed to complete stops require signature collection
Pre-populated start mileage and vehicle ID fields reduce the time needed to begin the work day
Clear and informative icons reduce the effort and time required to comprehend pertinent information
Multi-ticket processing capability allows field workers to process all tickets on a stop at once or selectively, reducing the time needed for complex orders
Directed workflow results in fewer mistakes and less time needed to resolve mistakes
Enhanced Customer Service
Ability to take and send pictures in real time allows for immediate dispute resolution
Signature capture enables real-time verification of order acceptance and Proof of Delivery (POD)
Ease of messaging encourages greater communication to and from the field and reduces the need for voice communications
Mobile devices increase time spent in front of customers compared to in-cab devices
Intuitive UI reduces training time
Turn-by-turn voice navigation reduce miles and fuel use and improve safety
Built-in help menu reduces support calls
Easily managed app updates reduce maintenance burden
Continued use of GPS running in the background can dramatically decrease battery life.