Every minute counts when a machine is down. With Visual Online Support, TRUMPF has developed an innovative tool which makes our needs assistance even faster. In the framework of a TruServices Service Agreement, Visual Online Support enables you to bring our service engineer virtually to your machine. In this way, even complex cases can be solved without on-site service missions. This increases the availability of your machine and creates savings of up to 25% on the costs of on-site service missions for your machine – and all of this with 100% data security.
Features of the Visual Online Support app:
- Recording and exchange of audio, image and video files
- Editing of images with real time transmission
- Chat function for communication purposes
All you require is the corresponding TruServices Service Agreement, a machine with a wireless operation point and a mobile device on which the Visual Online Support app has been installed.
You can find detailed information about Visual Online Support here: