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Back-Up Care

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Family care emergencies can disrupt your whole day. The Bright Horizons® Back-Up Care Advantage Program®, a benefit available to you if offered by your employer, can give you peace of mind, providing replacement care when regular arrangements fall through.

Now the program is in the palm of your hand. As a registered* user of the Back-Up Care Advantage Program, you can conveniently schedule care right from your mobile device with the Back-Up Care app. Whether your regular caregiver calls in sick, your child has a school holiday, or you’re transitioning back to work from parental leave, the Back-Up Care app is your easy, time-saving solution to managing family care challenges while on the go.

Once you signup, you can use the Back-Up Care app to:
• Submit a new request for back-up care
• Request previously used care providers
• View details of existing reservations
• Cancel a reservation
• Find nearby centers and view each location on a map
• Add confirmed reservations to your device’s calendar
• Get details about your benefit offering

*Please note: Your employer must participate in the Back-Up Care Advantage Program in order to use this app. Not all employers who participate allow the use of this app. Please contact your human resources department for information on benefit availability. To register for the Back-Up Care Advantage Program, visit