NICE Mobile Reach Customer Support allows NICE Mobile Reach customers easy communication with the customer service team via smooth transition from the app to the contact center with the context from the app.
WHAT YOU CAN DO:
- Open new service requests for the NICE Mobile Reach
- Inquire about existing service cases
- Easy-to-use customer service portal for Call Recording, Quality Management and Analytics.
- Efficient service process by starting in the app transitioning seamlessly, with the request context, to the right customer service team.
- Multiple channel options: voice, email, mobile web
The application supports iOS version 4 and 5