One of the great things about social media is that people can voice their opinions and thoughts on matters and reach out to the people responsible. GripeO is an iPhone and iPad app that utilizes social media to help disgruntled customers get in touch with the concerned business.
What we have here is an app that allows users to submit complaints from the palm of their hands and hear back from the concerned party. Since businesses use social media networks for promotion and to connect with their customers, it's only right to leverage that communication medium to voice your gripes.
GripeO for the iPhone and iPad can be downloaded from the Social Networking section of the App Store, and it can be downloaded for free. When you launch this 5 MB app, you'll have to sign in either using Facebook, Twitter, or email. This process takes seconds and then you can start to make your voice heard.
Submitting a grievance is also a matter of just a few moments, which you can do by going to the "Gripes" section from the bottom icon tray. Key in the business name, product or service you want to gripe about, and then write a description. Here you have the option of adding a photo, or including the location, which will be automatically detected thanks to GPS integration.
Complaints can be submitted through various media, so what makes GripeO so special? The app will give you hints on how to get the attention of the business. Once you've entered the details, you can also add captions to the photo you've chosen. Finally, pick the medium through which you'd like to contact the business; choose between Facebook or Twitter, and tap Post to submit your gripe.
If you decide that you didn't get an appropriate response, or the business downright refused to address your grievance, you can also post your complaint in the GripeO Marketplace, where competing businesses can provide you with special offers and such, to make sure you get the service and products that you deserve!
Free and lightweight app with an easy-to-use interface
Submit your complaint along with the option of submitting photos
Add captions to your photos to stand out and get the attention of the business in question
Share your grievances and receive resolutions from within the app
Add your comments and complaints to the GripeO Marketplace to get the attention of competing businesses
There is nothing negative to say about this app
Post via Facebook or Twitter
GripeO is a very unique and well-conceived app that takes advantage of social media platforms to connect disgruntled customers with businesses for efficient conflict resolution. This app is worth having on your iPhone or iPad as it provides users with a quick and efficient way to file grievances and resolve issues.
Neha has been writing and editing since 2010 and has been reviewing iOS apps since early 2014. She has lived in four different countries and loves having the world at her fingertips thanks to these awesome apps.