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Alabama Blue app review: manage your insurance

Reviews

Introduction

If you live in Alabama and are currently a Blue Shield of Alabama or Blue Cross member there is now a mobile way to manage your account. The Alabama Blue app has been created for your iPod touch, iPad, and iPhone and gives you a streamlined way to file claims, check balances, read up on your plan details, and so much more. Instead of having to call an Insurance rep with all your questions you can take charge and get your own answers quickly.

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Alabama Blue

Free

Saving Customers Time

The Alabama Blue app was created as a way to save customers time and hassle where their accounts are concerned. Just login and instantly you'll have access to your plan details, your HSA balance, your current claim, and co-pay amounts. You can even refer to the plan in order to locate a doctor nearby if you're unsure of where you may find one. When you log in all you have to do is use your MyBlueCross User ID and Password, there's no need to set up an additional one. With this app you'll always feel in control of your plan. If you don't happen to be a member you can still use the app as a way to shop for insurance quotes, find a doctor, and make use of the health handbook. The health handbook is just a handy guide to a number of common health procedures, medications, and conditions.

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The app is free to use and earlier this year it went through a number of bug fixes and improvements. It currently has four out of five stars from users and it seems to be hitting all the high notes with them.

Manage and get details on your account
Manage and get details on your account

Additional Features

The Alabama Blue app also features some additional tools such as the ability to rate your doctor. If you've recently gone to your doctor you can rate them right within the app. Use the camera on your device to snap a picture of a medical receipt in order to submit it, and even view and email your ID cards to dependents and doctors. You'll always be able to check your HRA/FSA balances and you can store your doctor's contact information within the app so they are easy to reach.

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The user interface is a bit of a disappointment here, as it feels stagnant and dull. Clearly the content is what really counts but it still would have been nice to have a more engaging experience.

Find a doctor through the app
Find a doctor through the app

Alabama Blue

Free

Pros and Cons

Pros

  • The app gives members a simple way to manage and view their account details
  • Use this app to find a nearby doctor
  • View your HRA and FSA balance
  • Rate your doctor through the plan
  • Submit receipts through the app
  • Read about your plan details

Cons

  • The user interface is very dull
  • There had been some minor issues/bugs which appear to have been fixed

Contact information
Contact information

Final Thoughts

The Alabama Blue app for your iPod touch, iPad, and iPhone is a must-have tool for members as it gives them a simple and fast mobile way to stay on top of all their plan details.

 

Alabama Blue

Free
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