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Hospitality iCoach

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Imagine having your own personal hospitality mentor available whenever you want. Well, now you can with Hospitality iCoach. Brought to you by the American Hotel & Lodging Educational Institute, iCoach gives you access to hundreds of quick tips related to on-the-job tasks and guest service in the hospitality industry.

How to Use

Choose a hospitality area from the menu, give a shake, and Hospitality iCoach provides a random tip relevant to the selected area. Read additional tips or select another area at any time from the menu. Let iCoach recommend a daily tip as a fun way to motivate your own professional development or to focus employee efforts during pre-shift meetings.

Be sure to check in with your iCoach every day for new tips and the latest on EI’s products and services.


• Includes hundreds of tips (with or without internet connection) in the following areas:
-Front Desk
-Food and Beverage
• Updated tips and EI information available with internet connection
• Direct access to the EI website with internet connection

About the Educational Institute

Established in 1953, the Educational Institute, one of the finest nonprofit member benefits of the American Hotel & Lodging Association, is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.

The Educational Institute continues to meet and exceed its education and training mission by providing materials for all levels of hospitality personnel via: online learning, distance learning courses, videos, seminars, textbooks, and study guides.

Professional certification from the Educational Institute is the ultimate distinction of professional excellence for the hospitality industry. The Educational Institute certifies and validates competencies in conjunction with academia and industry experts for over 35 positions in the hospitality industry; designations from line-level to general manager, including the prestigious CHA – the Certified Hotel Administrator.

The Educational Institute extends its reputation around the globe to serve the needs of learning institutions and hotel organizations through more than 90 licensed affiliates in 54 countries. The Educational Institute also has an official office located in India, and holds exclusive Hospitality Education Program (HEP) license agreements in 45 countries connecting the Educational Institute's research and expertise to hospitality operations throughout Europe, Asia, the Middle East, Africa, and Latin America.