pdvConnect’s mobile app is a key component of its easy to use, productivity solution for locating, communicating and managing mobile teams easily. With this free application, users with a current paid license for pdvConnect can easily interact with the pdvConnect.com cloud portal.
Current pdvConnect customers can use the app to record completed jobs, time card punches, preexisting damage, overages or exceptions such as COD problems and customers not home quickly and easily. Events are captured and sent in seconds with important details such as a pre-defined subject, time and date, photos, audio, and GPS-based location. Drivers also use the customized, paperless forms and signature capture to speed up their daily procedures.
Working in conjunction with the application is the pdvConnect.com cloud-based portal, purchased separately, which gives office workers full visibility of the drivers’ locations and activities throughout the day. They can locate mobile workers, view incoming messages regarding events on a map, or send a text message to mobile workers with next job details. All events/messages are archived for review and reporting to mitigate potential disputes, document additional charges and raise company standards for productivity and cost saving. From the map view, dispatchers can locate a driver closest to a critical job or if another worker needs a part. Mangers can set up geofences for each worker and receive alerts based on customer visits or workers entering and leaving their assigned area. When drivers use paperless forms, it streamlines the process for getting forms filled out in the field and back to the office.
pdvConnect Key Features
•Field event logging with photos, location, audio, pre-defined text description, date and time
•GPS tracking of your mobile workers
•Geofencing with easy import of your customer list for service verification
•Ease of use, no need to dedicate or train office staff to manage a complicated solution.
•Generate new revenue for overages, change orders and additional effort that is often not recovered.
•Provide proof of delivery or service to eliminate costly return trips back to the customer’s site.
•Protect assets by knowing when drivers have left their service area or route unexpectedly.
•Stay in communication with mobile workers safely, without driver distraction or wasting time and fuel with truck idling due to multiple callbacks, texts, or waiting on hold.
•Increase the number of jobs or deliveries each day with increased productivity.
•Allow large ratios of workers in the field to administration with prioritized call handling and office workload balancing.
•Get the data needed from the field in a report format to review and find ways to reduce fuel costs, return visits, unnecessary overtime and inefficiencies.
•Improve response time to customer requests with prompt answers and faster worker dispatching.
•Avoid potential conflicts with customers by recording preexisting conditions before starting work.
•Review and compare routes to find the most efficient options.
•Document completed work or issues in seconds with photos, time, date and location.
•Reduce lost paperwork, illegibility problems and forgotten information by using paperless forms.
•Get a fast return on investment with cloud-based administration and mobile phone-based field solutions make it easy to set up, and it’s familiar, intuitive design makes it easy to use.
GPS Location: Requires GPS enabled device. GPS reliability varies by environment. Continued use of GPS running in the background can dramatically decrease battery life
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