Self-Service Portal that’s a joy to use. Alemba has re-imagined the experience that will allow your customers to enjoy their interaction with the IT Department.
With enjoyment in mind, Alemba’s vFire Portal has a modern and attractive look and feel, taking advantage of new technology. The interface is so intuitive, it is virtually zero-learning – helping to improve communication between you and your customers, and reducing costs associated with training.
Customers can log and review calls and requests, analyse dashboards of information relating to their situation, check for any Major Incidents affecting your organisation, and get up-to-date, relevant News Bulletins on demand. With vFire, your customers can enjoy the benefits of the simple but striking new interface, whilst your organsation benefits from the deep functionality of the vFire Core system.
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