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iPhone / iPad
  • Utilities
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Download from AppStore Connect instantly for support. Cloud® Connect enables customer support representatives to remotely connect to your iOS device and provide a seamless support experience, including the following capabilities:
· Review device information and diagnostics
· Configure WiFi networks and setup email accounts
. SupportCam™ which streams live Camera feed (Only over Wi-Fi) & provides ability to annotate over it (to highlight specific areas).
· Screen Share Connect app along with ability to co-browse webpages & annotate
· Send and receive chat messages
· Share images and screenshots of specific issues
· Push Custom URLs

To use Connect, simply enter the connection code provided by your customer service representative, check the box to provide your consent, and click Connect.