Support.com Connect instantly for support.
Support.com Cloud® Connect enables customer support representatives to remotely connect to your iOS device and provide a seamless support experience, including the following capabilities:
· Review device information and diagnostics
· Configure WiFi networks and setup email accounts
. SupportCam™ which streams live Camera feed (Only over Wi-Fi) & provides ability to annotate over it (to highlight specific areas).
· Screen Share Support.com Connect app along with ability to co-browse webpages & annotate
· Send and receive chat messages
· Share images and screenshots of specific issues
· Push Custom URLs
To use Connect, simply enter the connection code provided by your customer service representative, check the box to provide your consent, and click Connect.