Zendesk app review: enhance your customer service

Introduction

To grow your business from a regional to a global level, you need to put in place a communication channel that your clients can use to get in touch with you even during the wee hours of the night. Zendesk, an iOS app developed by Zendesk, is tailored to help you respond to clients’ queries even after you leave your office at the end of the day. It is compatible with iPhone and iPad devices and the default languages are English, Danish, French, Dutch, Italian, German, Korean, Portuguese, Japanese, Russian, and Traditional Chinese.

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Keep in Touch with Your Customers 24/7

Zendesk is a smart mobile application that is tailored to enhance the quality of your customer care service. It is an ideal choice for agents, managers, and business administrators. The developers worked hard to come up with a smart interface so you do not need any special skills to benefit from it. One of the highlights of using the app is that you can use it from anywhere in the world as long as your device is connected to the Internet.

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By downloading the app, you will get access to all support tickets that are submitted by your customers. In addition, you will get timely notifications whenever a customer submits a new query. This will help you to quickly respond to their questions. The app is also designed to highlight tickets to avoid confusion. For instance, all new tickets will be labeled “New.”

Best Features

One of the features that make Zendesk a great customer support iOS application is that it enables users to search for knowledge-based articles and support tickets in seconds. In addition, you will be able to view and update comments, ticket fields, tags, and CCs. This will significantly help you to send the correct responses to your customers.

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The developer has also added special feature that make it possible for users to apply predefined responses, macros and even tickets that contain frequently asked questions. In addition, you can bookmark some of the tickets for future reference. As mentioned earlier, the interface is clearly articulated so bookmarking and scrolling through the list of tickets is utterly easy.

To make your response more comprehensive, the app is programmed to give you an opportunity to upload and view attachments on your tickets. For instance, you can take a photo and attach to the ticket in seconds as long as your device is connected to the Internet.

If you are using the app on an iPhone, you can use the TextExpander touch snippet expansion to type comments more conveniently. On the other hand, you will get access to an intuitive agent dashboard with critical ticket views if you use it on an iPad.

Pros and Cons

Pros

• Ability to upload attachments to tickets
• Can be used anywhere in the world
• Ability to apply predefined responses to tickets

Cons

• Your device has to be connected to the Internet

Final Thoughts

Zendesk is a reliable app that you can use to improve your customer service.